Contact information
Contact Us
Have a question about a product, an order, or a return? Our team is here to help.
WhatsApp is the fastest way to reach us — most messages are answered within a few hours during working days.
Get in Touch
WhatsApp / Phone +92 341 0700057
Email [add your store email — e.g. support@themusastore.store]
Website https://www.themusastore.store/
Business Address [add your full business address — street, area, city, postal code, Pakistan]
Support Hours
| Day | Hours |
|---|---|
| Monday – Saturday | 10:00 AM – 7:00 PM (PKT) |
| Sunday & public holidays | Closed |
Messages received outside these hours are answered on the next working day.
What to Contact Us About
Order status or tracking Send us your order number and registered phone number, and we'll check with the courier for you.
Damaged, wrong or missing items Message us within 24 hours of delivery with clear photos or an unboxing video. Verified claims are replaced or refunded free of charge — see our Return & Refund Policy.
Returns and refunds Returns can be requested within 3 days of delivery. Message us before sending anything back so we can approve the request and share the return address.
Product questions Not sure how to use a product, or whether it suits your surface or skin type? Ask us before you buy — we'd rather help you choose the right product than process a return later.
Order cancellation or address change Contact us as soon as possible. Changes and cancellations are only possible before dispatch.
Bulk, wholesale or reseller enquiries Message us on WhatsApp with the products and quantities you need, and we'll send you pricing.
Response Times
- WhatsApp: within a few hours during support hours
- Email: within 24–48 working hours
- Return and refund requests: reviewed within 24–48 hours of receiving your message
Before You Message
To help us resolve your query in one message, please include:
- Your order number (or the phone number used to place the order)
- The product name
- Photos or a short video, if the issue is about the item itself
Musa Mart — household cleaning, pest control and personal care products, delivered across Pakistan.